Actually, we failed to get a chance to investigate the problem these negative users encountered further, and this is the reason we are unable to make these reviews clarified. Dr.Fone team is always working hard to ensure that every feature we offer meets the highest standards of quality, reliability, and innovation. Regarding the negative reviews shared on Trustpilot, we'd like to explain it in more detail and hopefully, it will help you get a fair understanding of our products. Hi Enzo, I understand that it is very important to confirm more details of this software before subscribing to a plan. Reply from Wondershare Dr.Fone Aug 17, 2023 It was good experience with them and sure they can be trusted. The refund took juste 2 days, the custumer service replies was very quick some time you get 2 or 3 replies in 1 day, and they were very patient with me. So i opened my bank app and checked the transactions on the refund date that is showing in their screen shot, and i was correct, i received the refund long time ago, but kept bothering the custumer service team by mistake. So, they told me tha they will contact the finance team for further checking, and later they sent me a screen capture showing all details of the refund. So i contacted them, and they confurmed that they did the refund and told me to check my bank account, and i checked my bank sms transactions and confurmed back that i didnt get the refund. They told me that i will get the refund at maximum in 15 days, after 15 days i still didnt get. I contacted the customer service and sent a screen capture of the problem and asked for refund. After installing, the software can do the job only until iphone X, so it was useless for me and waste of money and i need to get odher software to do the job. I purshased dr.fone to bypass the icloud activation lock for my iphone 14 pro. Our support will contact you soon, please keep an eye on it. Thank you for giving Wondershare enough trust to take care of your concern further. Knowing you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? we'll investigate it and do the needful assistance to take care of your benefit. This is the reason our support may explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. So that we can provide some suggestions or do further improvements in a targeted manner. Normally, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. Here is our refund policy for your further reference.

We strive to be transparent and clear about our refund policy, and we encourage our customers to review our policy before making a purchase. Please note that refunds are only provided under certain circumstances, in accordance with our policy. Sorry to hear that you didn't have a good experience with our refund policy, we believe that our policy is fair and reasonable, as it reflects the costs and effort involved in processing refunds.

Hi Jino, we are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible. Reply from Wondershare Dr.Fone Updated Sep 4, 2023

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